You may be wondering what makes a highly rated body shop. What exactly is the reason why one shop gets negative reviews and another one has raving reviews? Someone could have had a really bad experience at a body shop because they were not informed about a repair procedure. Another person could have had an amazing experience solely based on great customer service. Whatever it may be, reviews can give you a lot of insight on what to look for in a body shop:
What You Should Look For
Auto body repair nowadays is extremely complex and requires continuous training for technicians. In fact, the technology that cars are built with today is one of the reasons why it’s so complex. You can’t repair a car the same way you would even just 5 years ago. Manufacturers are always releasing what is known as OEM repair procedures, which instruct the technicians exactly how they should repair your car. But how do you know that a repair shop is doing this, based on the customer reviews? Well, one way is to read through the reviews and see if a customer talks about their experience for a similar repair (bumper replacement, windshield, etc.).
Reviews will probably tell you if a shop maintained active communication with a customer throughout the repair process. A shop that does this will let a customer know what needs to happen, specifically OEM related repairs. Though, it can also be if there’s additional damage to the car. These highly rated reviews come from cars returned in perfect condition to their owners, had frequent communication throughout the repair process, and had an overall fast repair.
Bad Repair Experience
Technicians have repair procedures to follow set out by manufacturers. However, there are a few auto body shops that neglect these and repair it the way they want to out of “experience.” These are the “sloppy” jobs, wide gaps, poor paint blending, lengthy repairs, and unprofessional-looking repair jobs you read about on reviews. Regardless of what service you require at an auto body shop, some things are universal and what you should pay attention to.
In North Carolina, auto repair technicians aren’t required to have a license to operate on your car. This is why there are OEM repair procedures and continuous training that each technician must have to perform the highest quality repair for your vehicle. Sloppy jobs, poor paint blending, and wide gaps on structural body repair are a result of lazy technicians who are not following proper repair procedures. Let alone, they probably haven’t had any new training on how to properly repair your car.
OEM repair procedures released by your car’s manufacturer are not only the highest quality but the safest. Neglecting them can cause the safety features your vehicle is built with to no longer work.
All of these reasons are why you should thoroughly read through the negative reviews.
Longer Repairs = Not Always Happy Customers
Insurance companies know that customers want the fastest repair possible for their car. What people don’t understand is fast repairs don’t necessarily mean proper repairs. As mentioned above, the way technicians repair a vehicle is entirely different from what it was even just five years ago. This is because of the advanced technologies built into cars today, such as ADAS systems. Some of the most common technologies you can find in an ADAS system are:
- Blindspot detection
- Lane departure assistance
- Forward collision warning
- Rearview camera
- Collision avoidance system
And many more. Because of these technologies, cars need a specific repair that isn’t as simple as using a few nuts and bolts. A repair shop might find additional damage once they take apart your car. If this happens, then a repair could take longer. More work will need to be done, and an adjuster might be required to approve the new estimate. If a customer is left in the dark throughout the repair process, it’s a trigger for them to be extremely unhappy and leave a negative review.
Why Choose Us
We at Statesville Collision Center are here to help you in North Carolina with any of your auto repair needs. We are in 10% of auto repair shops to achieve Gold Class status. This means that our technicians have received the highest level of training and know what it means to repair your car the right way. We are always checking OEM repair procedures and know what it takes to give you the best possible repair out there!
We like to say, “we may not be related, but you’ll feel like we’re family!
We look forward to hearing from you!