What North Carolina Ford Owners Should Know About Windshield Glass Repair

When you think of the windshield of your Ford, what goes through your mind? Does it provide you with sufficient visibility to see what’s in front of you? Do you hear any outside noise, or is it a considerably quiet ride? 

The windshield on our vehicles is much more than a glass layer between us and the outside. They are an integral part of what makes up the overall structural integrity and advanced safety technologies (known as ADAS) in our car. Just like any other part on our car, windshields come with their own set of repair procedures for technicians and glass repairers to follow.

Here at Statesville Collision Center, we get North Carolina drivers asking us all the time, “what happens during a windshield repair?” We’re here to let you know what happens during this type of repair since we know people are often surprised how complicated the process is. 

Before we get into the details, it’s important to note that not all auto body repair shops are the same. Most body shops are under contract with insurance companies to perform fast repairs which may mean quality gets sacrificed to save time and money. There is no “one size fits all” solution for collision repair, which is why technicians are encouraged to look up the exact repair procedures laid out by your car’s manufacturer known as OEM (Original Equipment Manufacturer) repairs. These are the highest quality and safest repairs out there for your car because they ensure your vehicle is repaired precisely as the manufacturer would instruct. 

We wish we could say every auto body shop follows OEM repair procedures, but that is not the case. To meet the tight deadline and keep the insurance companies happy, technicians will get right to work out of “experience,” thinking that will be more than enough to repair your car instead of knowing car repair doesn’t work like that. Back in the day, you used to be able to repair your car with a handful of different tools and equipment. If you were to approach a repair with that same technique on modern day vehicles, it can cause severe damage that you may not be able to “see,” but is internal damage, especially to the advanced technologies making up our car’s safety systems. 

You want to take your car somewhere that create a unique repair plan for every car that comes into the shop and doesn’t use the same type of repair procedure on your car that they would do on any other car. This is why we are letting North Carolina drivers know what manufacturers say about certain repairs for their vehicles. In this specific blog, we’re here to talk about windshield repair for Ford owners and just how critical timing is on these types of repairs. 

Windshield Repair on 2019 F-150s

Repairing glass on the 2019 Ford F-150 vehicles (referred to as “fixed glass”) is not as simple as one would think. According to the OEM repair guidelines, “new or re-used fixed glass must be installed within two hours of cutting the urethane adhesive. Cut or scraped urethane becomes oxidized and inactive beyond two hours, reducing the effectiveness of the repair bond.” 

In other words, repairing a windshield needs to be repaired quickly in under two hours to remain safe. Otherwise, the glue (aka urethane adhesive) holding the windshield in place won’t be as strong as it would be, had it been done in that 2-hour window. Any time you work with glue, you only have a short period of time before the glue starts to dry up. When the glue begins to dry and cure it won’t bond and hold its stickage as well. When it comes to fixing a Ford F-150’s windshield, the adhesive ability of the glue is an imperative factor in the safety of the final repair.  

The following are the exact words from Ford’s senior damageability engineer, Gerry Bonnani: 

“If the fixed glass, such as the windshield, is not seated properly, and the substrate is not prepared correctly, the glass could pop right out during a subsequent collision event, seriously jeopardizing the overall structural integrity and safety of the vehicle.” 

This is why proper glass installation is something you must be exceptionally serious about. Never assume that a body shop knows how to perform a windshield repair the right way. It may look good and appear “fixed” on the outside, but it could also fail to provide you with any level of protection in case you get in an accident. Your car’s windshield isn’t just glass, but it part of what creates the overall structural integrity of your car. 

Proper Cure Time 

Aside from only having a 2-hour window to repairing a windshield on the 2019 Ford F-150, technicians are also required to follow the OEM instructions of proper curing. An “inadequate or incorrect curing of the urethane adhesive seal with adversely affect glass retention.” The vehicle cannot be driven during this time until the urethane adhesive seal properly cures. If any of this were to occur without allowing proper curing, it would also increase your risk of getting involved in a dangerous accident. 

What Happens When A Shop Cuts Corners In The Repair Process 

The following photo is what happened to an American couple after their car had a prior illegitimate repair on the roof that they were unaware of. The roof is a critical element of vehicle windshields, as they all work to maintain the overall structural integrity of your vehicle. If one of these vehicle parts has received illegitimate repair in any way, it can create a catastrophic ripple affect to the rest of the car. That’s what happened to the couple involved in the car accident shown below. It may not have been a Ford, but we wanted to illustrate how critical it is shops follow the repair procedures laid out by your car’s manufacturer. 

The repair shop that performed a prior repair on this vehicle didn’t follow OEM repair procedures, and as a result, the couple was trapped in a burning car after another vehicle T-boned into them. They survived, but their lives were forever changed:

Other Important Requirements For Fixed Glass Replacement 

There are also specific circumstances where Ford requires the damaged fixed glass to be discarded and replaced with a new one. These are: 

  • “The fixed glass is the windshield glass and is equipped with a camera bracket. 
  • The fixed glass is equipped with adhesive moldings.” 

The Ford OEM statement also stresses if the replaced windshield is equipped with a camera bracket serving as an additional pair of eyes to keep you safe on the road., “it must have locating pins and spacers to ensure a correct alignment.” This is what we discussed earlier with windshields being equipped with advanced safety technologies. The ADAS features in your car are composed of ultrasonic, camera, and radar sensors. Without proper windshield glass repair, the ADAS features wouldn’t be able to perform their designated functions (blind-spot detection, lane departure assist, rearview camera, forward collision warning, and more). As a result, your safety is compromised, and the quality of the repair is diminished. 

Who In North Carolina Knows How To Perform Windshield Glass Repair For Ford? 

Here at Statesville Collision Center, your safety is our number one priority. We refuse to begin a repair before we look up what the OEM says for any car that comes into our shop. We wanted to write this blog for Ford owners, so you have more knowledge of what a proper glass repair entails. We are also a Ford OEM certified repair shop, which means we are dedicated to becoming experts in all things regarding Ford repair.

In addition to being Ford OEM certified, our technicians are all I-CAR Gold Class certified, which only about 10% of auto repair shops in the country achieve. This means that our technicians have received the highest level of training and know what it means to repair your car the right way. We are always checking OEM repair procedures and understand what it takes to give you the best possible repair out there!

Our motto is, “we may not be related, but you’ll feel like we’re family!” We genuinely care about North Carolina drivers receiving the highest level of repair possible for their vehicles, because that is what you deserve.

Feel free to give us a call at (704)-881-0410. If you’d like to schedule an estimate or get an online quote, we’re more than happy to help out! Just click any of the buttons below!

We look forward to hearing from you!